Categorizing and Tagging tickets - assign tickets to various classes and assign default agents to types.
To Log off, simply click the disclosure triangle next to your title and select Logout. You're going to be returned to the Harmony login webpage.
Stuck in each week-very long chat a couple of tech snag? A click, and you can get a neat summary from the convo, aiding you jump into action swiftly.
At the moment, we don’t Possess a independent software program for Apple customers. However, our mobile Variation can satisfy all your requirements. It runs easily on iPhones and iPads.
Experiences with the choice to export to Excel and CSV: resolution time, time of working day distribution, reaction speed, Kanban watch and many other. And also a tailor made report builder. Track various client guidance metrics, evaluate your agents general performance and so on.
When you are logged out resulting from inactivity, the Harmony Portal login webpage is displayed which has a URL that identifies the location you have been final accessing. After you log in yet again from that display screen, you're going to be returned to the exact same display screen and Business you were being accessing if you had been logged out.
Remote guidance software program that can help aid brokers connect to consumers' pcs remotely and support in solving specialized challenges.
Aid brokers liable for the ticket class are notified of the new concern and "just take" or are "assigned to" the ticket.
This method guarantees our shoppers are afforded a trustworthy assure of believability, together with a just and secure gaming atmosphere, complemented by a visually participating encounter.
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We know how hard it is actually to manage countless tickets daily. That’s why we created a assistance desk Resource that simplifies the method as opposed to which makes it extra challenging. It’s created to seamlessly integrate into your organization's assistance desk or even a contact Centre. And offer you all of those essential assistance desk characteristics you’ll quickly arrive at trust in.