We know how you feel "Who is this buyer? What is their enterprise name all over again? Haven't we previously answered that? Who's managing this email?" Invest much less time figuring that out and never ever be irritated by A further assistance e-mail all over again.
Exterior lookup - hook up with an exterior company and query for user infomation, that may be shown in the popup ideal within a ticket
iOS app + Android app + Cell Net UI - free of charge cellular applications as well as the mobile-optimized Net-UI that actually works on any monitor through a cell browser.
POP3/IMAP/Trade/SMTP We've got each of the bells and whistles, but our Most important aim is 2-way electronic mail ticketing. Our assist desk application quickly turns incoming emails into difficulty tickets, and sends out automatic electronic mail notifications to the two customers and agents. Extra on emails...
Stuck in per week-extended chat a couple of tech snag? A simply click, and you receive a neat summary in the convo, encouraging you jump into action immediately.
Incredibly powerful macro recorder Macro Recorder can find illustrations or photos with a screen, detect each time a window variations It truly is situation etcetera. Macro Recorder comes with full Home windows-shell integration and scheduling. Macros might be edited Together with the designed-in full-showcased editor.
Guidance agents answerable for the ticket classification are notified of the new situation and "just take" or are "assigned to" the ticket.
Extremely reasonably priced and all plans incorporate free updates inside 1 yr and discounted updates Later on.
Hosted or self-hosted jitabet app - virtually all our shoppers pick the "SaaS" version, but a lot of IT departments prefer having an "on-premises" Model managing on their servers.
To see a summary of the most recent release highlights, click on the disclosure triangle beside your name and choose What is actually New. This opens a different tab on Accomplishment Central summarizing new release characteristics, enhancements, and changes. Detailed launch notes are available less than Release Notes.
The main display of the help desk application includes a powerful grid displaying all the knowledge with your present-day tickets. You can certainly kind and filter the requests, critique The present stats as well as perform "bulk" functions without leaving the site.
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This is an early phase experiment, a evidence of notion if you will. It won't perform in Firefox or if each both you and your counterparty are driving symmatric NATs. It ought to do the job while, but you'll find always some serious entire world scenarios where by it is not going to...
Integrates into your web site - generates a assistance-widget for your personal Websites. Just duplicate-paste two lines of JavaScript in your webpage and that's it - you now Have got a support variety by using a Stay chat.