We understand how you feel "Who Is that this customer? What is their enterprise name once again? Have not we now answered that? Who's handling this email?" Spend much less time figuring that out and never be aggravated by A further aid electronic mail again.
Got a ticket about a login glitch? The brand new "suggested articles" module quickly points you or your consumer to some KB report that types it out. No much more digging by way of a mountain of content.
Every one of these options are current in Jitbit Helpdesk. Receiving the occupation carried out and finding it accomplished speedily and simply is all significant if you're supporting your prospects.
You may optionally set up the login site to routinely redirect customers to your SAML/SSO company after they sign in and currently being redirected again towards the helpdesk app. Obtain a lot more facts about login/SSO right here
Logging requests from a computer, smartphone or Some other system that supports e-mail or web-browsing.
Asset management - track your property, assign property in your consumers and tickets, track incident record and rapidly locate the asset proprietor
The designed-in automation engine can result in specific steps in reaction to predefined system occasions. Companies can use it to develop all sorts of automation solutions: from triggering fundamental SLA deadline alerts - to complicated responsibilities like building Highly developed chatbots.
Monitor seize - you can history your monitor (a movie or an individual screenshot) correct from your Internet app and add it for the ticket, no extra program desired
As your SaaS application balloons in dimensions and complexity, you're smacked correct inside the encounter with what I connect with "The SaaS Paradox" - in which ninety% of one's perform, blood, sweat, and tears develop into absolutely invisible towards your clients. Let's stop working this thankless iceberg of energy:
This is how Jitbit's easy ticket system tracks and handles your clients' requests and will save your technicians' time:
E mail integration - immediately turns e-mails into assistance desk tickets, and sends out computerized e-mail notifications to both equally people and guidance engineers.
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Tailor made fields for tickets and jita bet belongings, like "customer amount" or "tools ID" etcetera. And pre-crammed ticket templates